Last Updated: May 7, 2026
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This Privacy Policy explains how XQ Machinery collects, uses, stores, protects, and shares information when you visit or use our website at https://xqmach.com (Link), contact us through inquiry forms, communicate with us through chat windows, download product materials, request quotations, or interact with our online content, products, and services.
The website is operated by Shandong Xuanqing Environmental Protection Technology Co., Ltd., a business entity located in China. Our company address is Room C209, Entrepreneurship Incubation Base, Chezhan West Road, Rencheng District, Jining, Shandong Province, China. In this Privacy Policy, “XQ Machinery,” “we,” “us,” and “our” refer to Shandong Xuanqing Environmental Protection Technology Co., Ltd. The terms “you,” “your,” “visitor,” “customer,” “buyer,” or “user” refer to any person, company representative, organization, importer, distributor, dealer, contractor, or other party who accesses our website or communicates with us.
By using this website, submitting information through our forms, sending us messages, or communicating with us through any online channel, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should stop using this website and avoid submitting personal or business information to us.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through our website, inquiry forms, contact forms, chat windows, email communication, messaging tools, catalog download forms, online quotation requests, and other business communication channels connected with this website.
This Privacy Policy does not apply to websites, platforms, applications, or services operated by third parties. If you click a third-party link, use a third-party chat tool, visit a social media page, watch a video on an external platform, or interact with any service not controlled by XQ Machinery, the privacy policy of that third party will apply. We recommend that you review the privacy terms of each third-party platform before submitting personal information through those services.
2. Information We May Collect
We may collect different types of information depending on how you interact with our website and business communication channels. Because XQ Machinery operates a business-to-business website, most information we collect is used for inquiry handling, product recommendation, quotation preparation, sales communication, technical discussion, order follow-up, and customer service.
2.1 Information You Voluntarily Provide
When you complete an inquiry form, contact form, catalog download form, chat message, quotation request, or email communication, you may voluntarily provide information such as your name, company name, job title, country or region, email address, phone number, WhatsApp number, website, product interest, purchase quantity, destination port, intended application, message content, technical requirements, budget range, delivery requirements, and other business-related details.
You may also provide files, images, screenshots, drawings, product references, project information, or other materials through a form, chat window, email, or other communication channel. If you submit such materials, you confirm that you have the right to share them with us and that they do not violate any third-party rights, confidentiality obligations, or applicable laws.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website system, hosting provider, analytics tools, security tools, or browser technologies. This may include your IP address, browser type, device type, operating system, language preference, referring website, pages visited, time spent on pages, clicks, approximate location, date and time of visit, error logs, and other technical usage data.
This information helps us understand how visitors use our website, improve website performance, detect technical problems, maintain website security, evaluate marketing effectiveness, and optimize product pages, inquiry forms, and user experience.
2.3 Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, browser storage, and similar technologies. Cookies are small files stored on your device that help websites remember certain information or measure user activity. Cookies may be used for website functionality, security, analytics, performance optimization, language preference, form behavior, marketing measurement, and advertising evaluation.
You can usually control cookies through your browser settings. You may choose to block, delete, or restrict cookies. However, disabling certain cookies may affect website performance, form functions, chat functions, catalog download functions, or other website features.
3. How We Use Your Information
We use the information we collect for legitimate business purposes related to our website, products, services, customer communication, and international trade operations. These purposes may include:
- Responding to your inquiries, messages, quotation requests, and product questions.
- Providing product information, catalogs, videos, specifications, technical details, and commercial proposals.
- Understanding your purchasing requirements, application scenarios, target market, and project needs.
- Preparing quotations, proforma invoices, technical solutions, product recommendations, and shipping estimates.
- Communicating with you through email, phone, WhatsApp, chat tools, or other business communication channels.
- Arranging order follow-up, production communication, logistics coordination, payment confirmation, and after-sales support.
- Improving our website structure, page content, product presentation, inquiry forms, and user experience.
- Analyzing website traffic, visitor behavior, marketing performance, and product interest trends.
- Maintaining website security, preventing fraud, detecting spam, blocking abusive use, and protecting our systems.
- Complying with legal, regulatory, customs, tax, accounting, export, import, or contractual obligations where applicable.
- Keeping appropriate business records for communication history, order management, customer service, and internal review.
We do not use your submitted information to provide paid subscriptions because our website does not currently offer paid subscription content. We also do not use submitted information for lottery activities, sweepstakes, prize draws, or promotional contests because our website does not currently operate such activities.
4. Legal Basis for Processing Information
Depending on your location and the applicable privacy laws, we may process your personal information based on one or more legal grounds. These may include your consent when you voluntarily submit information through our forms or chat windows, our legitimate business interest in responding to inquiries and operating a B2B website, the need to take steps before entering into a business contract, the need to perform a contract with you or your company, and the need to comply with legal or regulatory obligations.
For example, when you submit an inquiry asking for a product quotation, we use your information to understand your request and respond to you. When you communicate with us about an order, we may use your information to prepare commercial documents, coordinate shipping, provide after-sales support, and maintain transaction records. When our website collects technical data, we may use such data to improve website security, performance, and marketing effectiveness.
5. Inquiry Forms, Contact Forms, and Chat Windows
Our website allows users to submit text and information through inquiry forms, contact forms, catalog download forms, and chat windows. These functions are designed for business communication. When you submit information through these channels, we may store and review your message, contact details, company information, product requirements, and any attached content in order to respond to you properly.
You should not submit sensitive personal information through our website unless it is strictly necessary for the business communication. Sensitive information may include government identification numbers, bank card details, passwords, private personal documents, medical information, or other highly confidential information. Our website is not designed to collect such sensitive information through public forms or chat windows.
If you provide inaccurate, incomplete, false, or unauthorized information, we may be unable to respond correctly. You are responsible for ensuring that the information you submit is lawful, accurate, and suitable for business communication.
6. Analytics, Search Performance, and Marketing Measurement
We may use website analytics and search performance tools, such as Google Analytics, Google Search Console, or similar services, to understand how visitors find and use our website. These tools may help us analyze page visits, traffic sources, search performance, device types, user interactions, popular product pages, inquiry conversion performance, and other aggregated or technical data.
Analytics information is generally used to improve website content, technical performance, SEO strategy, product presentation, marketing campaigns, and customer experience. We do not intentionally submit sensitive personal information to analytics platforms. However, third-party analytics providers may process technical data in accordance with their own terms and privacy policies.
You can learn more about how Google uses information from websites and applications that use Google services by visiting https://policies.google.com/technologies/partner-sites (Link).
7. Third-Party Service Providers
We may use third-party service providers to support website hosting, domain services, email delivery, form submission, spam protection, website security, analytics, customer communication, file storage, catalog delivery, video display, advertising measurement, translation, customer relationship management, or other business operations.
These service providers may process information only as needed to provide their services to us or to support your communication with us. Examples may include hosting providers, email service providers, analytics providers, security tools, form plugins, chat tools, messaging platforms, cloud storage providers, video platforms, and marketing platforms.
We do not control every technical process used by third-party service providers. Their handling of information may be governed by their own privacy policies and terms of service. We recommend reviewing the privacy policies of relevant third-party platforms when you interact with external links, embedded tools, chat systems, video platforms, or messaging applications.
8. Sharing and Disclosure of Information
We do not sell your personal information as a business model. We may share information only when it is necessary for legitimate business, technical, legal, or operational purposes. This may include sharing information with our employees, sales team, technical staff, logistics partners, after-sales service personnel, manufacturing partners, payment-related institutions, customs brokers, freight forwarders, inspection service providers, professional advisors, IT service providers, or other parties involved in responding to your inquiry or fulfilling a business transaction.
We may also disclose information if required by applicable law, court order, government request, customs regulation, tax requirement, export control requirement, legal process, or to protect our rights, property, safety, customers, business operations, or website security.
Where possible and reasonable, we limit shared information to what is necessary for the relevant purpose. For example, a freight forwarder may need shipping-related information, while a sales representative may need your product inquiry details to prepare a quotation.
9. International Data Transfers
XQ Machinery is based in China, and our website may be accessed by visitors from different countries and regions. If you contact us from outside China, your information may be transferred to, stored in, or processed in China or in other countries where our service providers, hosting providers, communication platforms, or business partners operate.
Data protection laws may differ from country to country. By submitting information to us through this website, you understand that your information may be processed in jurisdictions outside your country or region. We take reasonable steps to protect information in accordance with this Privacy Policy and applicable legal requirements.
10. Data Retention
We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, accounting rules, customs requirements, tax obligations, contract management, dispute resolution, or legitimate business needs.
Inquiry information may be retained for business follow-up, quotation records, customer relationship management, market analysis, and future communication where appropriate. Order-related information may be retained for a longer period because it may be necessary for contract performance, warranty support, spare parts service, customs documentation, financial records, tax compliance, or dispute handling.
When information is no longer needed, we may delete, anonymize, aggregate, or securely store it according to our internal business and technical procedures. Exact retention periods may vary depending on the type of information, the nature of the business relationship, legal requirements, and operational needs.
11. Data Security
We take reasonable technical, administrative, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include website security controls, access restrictions, password protection, hosting security, email security practices, anti-spam tools, malware prevention, backup procedures, and internal access management.
However, no website, email system, internet transmission, chat tool, or electronic storage method can be guaranteed to be completely secure. You should use caution when submitting information online and avoid sending highly sensitive information through website forms or general chat windows. If you believe that your communication with us may involve sensitive commercial documents or confidential information, you should contact us directly to confirm an appropriate transmission method.
12. Your Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include the right to request access to your information, request correction of inaccurate information, request deletion of certain information, object to certain processing, restrict certain processing, withdraw consent where processing is based on consent, or request information about how your data is used.
To exercise your rights, you may contact us by email at [email protected] (Link) or through our contact page at https://xqmach.com/contact (Link). We may need to verify your identity or your authority to act on behalf of a company before responding to certain requests.
Please note that some information may need to be retained for legal, accounting, contractual, warranty, dispute resolution, customs, tax, or legitimate business purposes. In such cases, we may not be able to fully delete certain records immediately, but we will handle your request in accordance with applicable legal requirements.
13. Email and Business Communication
If you submit an inquiry, request a quotation, download a catalog through a form, or otherwise contact us, we may use your contact details to respond to your request and continue related business communication. This may include sending product information, quotations, catalogs, videos, technical documents, order updates, shipping information, after-sales messages, or follow-up communication related to your inquiry.
We aim to keep business communication relevant to your request or commercial relationship with us. If you no longer want to receive non-essential follow-up messages from us, you may contact us and request that we stop such communication. However, we may still send necessary transactional, contractual, legal, security, or service-related messages where applicable.
14. Children’s Privacy
Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us through our website, please contact us so that we can review the matter and take appropriate action where required.
15. No Online Account, No Paid Subscription, and No Online Payment Processing
Our website does not currently provide user account registration, customer login accounts, paid subscription content, online membership services, or website-based recurring payment functions. Visitors do not need to create an account to browse public website content.
Our website is primarily used for product display, inquiry collection, business communication, and quotation requests. If a transaction is discussed, payment terms and commercial documents are handled separately through official business communication rather than through a public online shopping cart or paid subscription system on this website.
16. Third-Party Links and External Platforms
Our website may contain links to external websites, social media platforms, messaging applications, map services, video platforms, file download services, supplier platforms, advertising platforms, or other third-party resources. These links are provided for convenience, communication, marketing, technical reference, or business support.
We are not responsible for the privacy practices, content, security, or data handling of third-party websites or platforms. When you leave our website or interact with a third-party service, your information may be governed by that third party’s own privacy policy and terms. You should review their policies before submitting information to them.
17. Accuracy of Information You Provide
You are responsible for ensuring that the information you provide to us is accurate, complete, lawful, and not misleading. If you submit information on behalf of a company or organization, you confirm that you have the authority or permission to provide such information for business communication purposes.
If your contact details, company information, product requirements, delivery address, or other important information changes, you should notify us so that we can maintain accurate communication and avoid errors in quotation, order processing, logistics, or after-sales service.
18. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our website, business operations, technology, legal requirements, third-party tools, or data handling practices. When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of our website after an updated Privacy Policy is posted means that you acknowledge the updated version. We recommend that you review this page periodically to stay informed about how we collect, use, and protect information.
19. Contact Us
If you have any questions about this Privacy Policy, the information we collect, how we use your information, or how to exercise your privacy rights, you may contact us through the following methods:
- Company Name: Shandong Xuanqing Environmental Protection Technology Co., Ltd.
- Brand Name: XQ Machinery
- Website: https://xqmach.com (Link)
- Email: [email protected] (Link)
- Contact Page: https://xqmach.com/contact (Link)
- Address: Room C209, Entrepreneurship Incubation Base, Chezhan West Road, Rencheng District, Jining, Shandong Province, China
We will review privacy-related inquiries and respond where appropriate in accordance with applicable laws, business requirements, and reasonable verification procedures.
